Reaching Win Airlines by chat or e-mail
Not sure which route fits your question? Here is how players reach us and what each route is best for. We keep addresses and numbers off our pages, so you reach us from inside your account area.
Our routes
| Route | Best for | When |
|---|---|---|
| Live chat | Quick questions on an account, a deposit or a bonus | 24/7 |
| Longer cases where you want to attach details or documents | 24/7 | |
| Help centre | Short answers to common questions | Any time |
Feedback and corrections
Spotted a mistake
If one of our pages shows a figure that looks outdated, tell us which page and which line. We check it against our current terms and fix the wording.
Suggestions
Ideas for the games lobby, payments or these pages are welcome. We read each one, though we do not reply to every suggestion individually.
Before you write
- Say which topic you are asking about: account, deposit, withdrawal, bonus or verification.
- Name the payment method and the amount involved.
- Give the date and the approximate time of the action that went wrong.
- Describe in a sentence what you expected and what happened.
What we never ask for
- Your full card number or its security code in a message.
- Your password or any code we have sent to you.
- Payments to a private account outside our cashier.